Help Center

Find answers to common questions and get support

Getting Started

How do I install DIXPLAYER?
Download the app from our website or your device's app store. Installation is straightforward:
  • Android: Download the APK and enable "Install from Unknown Sources"
  • iOS: Download from the App Store
  • Android TV/Fire TV: Sideload using Downloader app or install from store
  • Windows/Mac: Download and run the installer
How do I add my IPTV playlist?
DIXPLAYER supports multiple playlist formats:
  • M3U URL: Go to Settings → Add Playlist → Enter your M3U URL
  • Xtream Codes: Go to Settings → Add Xtream → Enter server URL, username, and password
  • Local File: Import M3U file from your device storage

Playback Issues

Video is buffering or stuttering
Try these solutions:
  • Check your internet connection speed (minimum 10 Mbps recommended)
  • Switch to a different player engine in Settings → Player
  • Enable hardware acceleration in Settings → Performance
  • Lower the video quality if available
  • Clear app cache in Settings → Storage
No sound or audio issues
  • Check device volume and ensure it's not muted
  • Try switching audio tracks in the player menu
  • Change audio output in Settings → Audio
  • Restart the app and try again
Channels not loading or showing errors
  • Verify your playlist URL is correct and active
  • Check if your IPTV subscription is still valid
  • Refresh your playlist in Settings → Playlists → Refresh
  • Contact your IPTV provider to verify service status

Features & Settings

How do I use the EPG (Electronic Program Guide)?
EPG shows TV schedules for your channels:
  • EPG is automatically loaded if your playlist includes it
  • You can manually add EPG URL in Settings → EPG
  • Press the Guide button on your remote or click the EPG icon
  • EPG updates automatically every 24 hours
Can I record live TV?
Yes! DIXPLAYER supports recording:
  • Click the Record button while watching a channel
  • Recordings are saved to your device storage
  • Access recordings from the Library section
  • Set recording quality in Settings → Recording
How do I organize my channels?
  • Create custom categories in Settings → Categories
  • Add channels to favorites by clicking the star icon
  • Reorder channels by long-pressing and dragging
  • Hide unwanted channels in Settings → Channel Manager

Account & Subscription

Is DIXPLAYER free?
DIXPLAYER offers both free and premium versions:
  • Free: Basic features with ads
  • Premium: Ad-free, advanced features, multi-device support
Note: DIXPLAYER is a player app only. You need your own IPTV subscription for content.
How many devices can I use?
  • Free version: 1 device
  • Premium: Up to 5 devices simultaneously
  • Manage devices in Settings → Account → My Devices

Troubleshooting

App crashes or freezes
  • Clear app cache: Settings → Storage → Clear Cache
  • Update to the latest version
  • Restart your device
  • Reinstall the app if issues persist
  • Check if your device meets minimum requirements
How do I reset the app?
Go to Settings → Advanced → Reset App. This will:
  • Clear all settings and preferences
  • Remove playlists and favorites
  • Reset to default configuration
Note: This action cannot be undone. Backup your playlists first!

Still Need Help?

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